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Service Management Point

См. также в других словарях:

  • Service switching point — In telephony, a Service Switching Point (SSP) is the telephone exchange that initially responds, when a telephone caller dials a number, by sending a query to a central database called a Service Control Point (SCP) so that the call can be handled …   Wikipedia

  • IT service management — (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer s perspective of IT s contribution to the business. ITSM stands in deliberate contrast to technology centered approaches to IT… …   Wikipedia

  • ITIL Planning to implement service management — The planning to implement service management is a set in the Information Technology Infrastructure Library (ITIL) framework. This set is about the alignment of business needs and IT provision requirements. Besides, this set describes how to… …   Wikipedia

  • Network Service Access Point Identifier — For other uses, see NSAPI. A Network (Layer) Service Access Point Identifier (NSAPI), is an identifier used in GPRS (cellular data) networks. It is used to identify a Packet Data Protocol (PDP) context (a unique data session) in the Mobile… …   Wikipedia

  • Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… …   Wikipedia

  • Service Desk (ITSM) — A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ( SPOC ) to meet the communications… …   Wikipedia

  • Service delivery platform — The term Service Delivery Platform (SDP) usually refers to a set of components that provide a service’s delivery architecture (such as service creation, session control protocols) for a type of service. There is no standard definition of SDP in… …   Wikipedia

  • Service innovation — Business Week, March 29, 2007, stated that Service Innovation is The Next Big Thing .ref|BusinessWeekThe story discusses the not for profit consortium called the [http://www.thesrii.com/index.asp?current=one sub=none Service Research Innovation… …   Wikipedia

  • Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …   Wikipedia

  • Management et Pédagogie — Le management de la pédagogie et la pédagogie du management recouvrent deux notions qui signifient d un côté l organisation des ressources pédagogiques et de l autre l approche pédagogique nécessaire pour faciliter l apprentissage de la gestion.… …   Wikipédia en Français

  • Service-oriented architecture implementation framework — Service oriented architectures (SOA) are based on the notion of software services, which are high level software components that include web services. Implementation of an SOA requires tools as well as run time infrastructure software. This is… …   Wikipedia

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